Market Outlook
By 2035, the U.S. Healthcare CRM and Patient Relationship Management (PRM) Market is expected to reach approximately USD 28.64 billion, growing at a CAGR of 13.92% during the forecast period 2026–2035. The market was valued at USD 7.62 billion in 2025, with historical analysis conducted from 2021 to 2024.
Healthcare delivery in the United States is undergoing a structural shift toward consumer-centric care models. Patients increasingly expect digital access, real-time communication, price transparency, and personalized experiences similar to retail and financial services. Healthcare CRM and PRM platforms are emerging as core digital infrastructure enabling hospitals, physician groups, and payers to manage patient relationships across marketing, access, clinical coordination, and post-care engagement.
Unlike traditional hospital information systems focused primarily on clinical documentation, healthcare CRM systems integrate patient communication, engagement analytics, contact center management, referral tracking, and omnichannel outreach into a unified ecosystem. As competition intensifies across health systems and ambulatory networks, CRM platforms are no longer optional—they are central to acquisition, retention, and lifetime patient value optimization.
Introduction
According to the U.S. Healthcare CRM and Patient Relationship Management Market Report, digital transformation within healthcare is increasingly driven by data-informed patient engagement and operational efficiency. While earlier modernization efforts focused on electronic health records (EHRs), the next phase emphasizes experience management, engagement orchestration, and relationship intelligence.
The U.S. healthcare environment faces rising care fragmentation, high administrative overhead, and growing competition from retail health entrants. CRM and PRM platforms bridge marketing, operations, and clinical engagement functions by centralizing patient touchpoints into actionable intelligence dashboards.
Healthcare CRM systems in the U.S. are specifically adapted for:
Patient acquisition and referral management across multi-state health systems
Automated appointment reminders and digital scheduling
Care journey mapping for chronic disease management
Population segmentation for value-based care contracts
Revenue cycle optimization through pre-registration and eligibility workflows
The U.S. market benefits from high digital penetration, strong cloud infrastructure, interoperability mandates under ONC frameworks, and increasing investment in patient experience metrics tied to reimbursement models.
Key Market Drivers: What’s Fueling the U.S. Healthcare CRM and PRM Market Boom?
- Growing Consumerism in Healthcare
Patients in the United States increasingly compare healthcare experiences with retail and banking standards. More than 65% of patients prefer digital appointment scheduling, automated reminders, and mobile engagement. CRM systems enable omnichannel communication via SMS, email, patient portals, and chatbots, significantly improving appointment adherence and patient satisfaction metrics. - Shift Toward Value-Based Care
Under CMS and private payer alternative payment models, providers are accountable for patient outcomes and long-term engagement. CRM platforms integrate population analytics and care pathway tracking to identify high-risk patients and trigger engagement campaigns, improving HEDIS scores and reducing readmissions. - Revenue Cycle & Access Optimization
Administrative costs account for nearly 25% of total U.S. healthcare expenditure. CRM-enabled pre-registration workflows, insurance verification integration, and referral management reduce claim denials and improve patient financial communication. - Multi-State Health System Expansion
Consolidation across U.S. health systems requires unified patient engagement infrastructure across regions. CRM platforms provide centralized data lakes enabling consistent patient communication across all facilities.
Innovation in Focus: How Vendors Are Advancing Healthcare CRM
Healthcare CRM vendors in the U.S. are embedding AI-driven predictive analytics to identify churn risk, appointment no-shows, and care gap closure opportunities. Advanced systems incorporate machine learning models that analyze behavioral patterns across demographics and geography.
Cloud-native CRM architectures are increasingly integrated with EHR systems such as Epic and Oracle Health, allowing real-time patient journey orchestration. Conversational AI chatbots now manage appointment scheduling, triage navigation, and digital intake.
Interoperability with wearable devices and remote patient monitoring systems is emerging as a differentiator in chronic disease management programs.
Recent Developments
Recent trends include increased AI-powered patient segmentation and predictive outreach tools. Health systems are integrating CRM platforms with telehealth ecosystems to automate follow-up engagement. Cloud providers are expanding HIPAA-compliant CRM hosting infrastructure.
Conclusion
The U.S. Healthcare CRM and Patient Relationship Management Market continues to expand as healthcare organizations prioritize patient-centric engagement, revenue optimization, and digital transformation. With a projected CAGR of 13.92% through 2035, CRM platforms will become foundational infrastructure within U.S. healthcare delivery.
Cloud dominance, AI-powered analytics, and regional modernization trends collectively position the market for sustained long-term growth.
Key Market Players
The U.S. Healthcare CRM and Patient Relationship Management Market is moderately consolidated, with global enterprise software firms competing alongside healthcare-specialized CRM providers.
- Salesforce Health Cloud – Leading CRM vendor with extensive U.S. health system adoption.
- Microsoft Dynamics 365 Healthcare – Integrated CRM solutions embedded within Azure ecosystem.
- Oracle Health (Cerner CRM Solutions) – Strong hospital network integration.
- Epic Systems – Embedded CRM capabilities within MyChart and patient engagement modules.
- SAP Customer Experience – Healthcare-focused engagement platforms.
- IBM – AI-enabled patient engagement analytics.
- Veradigm – Healthcare marketing automation tools.
- Zoho Healthcare CRM – Cost-effective solutions for mid-sized clinics.
- HubSpot Healthcare Solutions – Used by specialty practices.
- Healthgrades – CRM-based patient acquisition tools.
- NICE Systems – Contact center CRM integration.
- Twilio Health – Omnichannel patient communication APIs.
- Solutionreach – Patient engagement CRM for dental and specialty clinics.
- Stericycle Communication Solutions – Appointment reminder automation.
- Influence Health – Digital marketing CRM for hospitals.
- Luma Health – Access and scheduling optimization CRM.
- Phreesia – Patient intake and CRM workflows.
- Kyruus Health – Referral and access CRM platform.
- Accenture Healthcare CRM Services – Integration and consulting services.
- Cognizant Healthcare CRM – Managed CRM implementation services.
- Software (Dominant Segment)
Healthcare CRM software accounts for the largest market share in 2025. Enterprise-level CRM suites provide contact center management, marketing automation, referral tracking, analytics dashboards, and patient journey orchestration modules. Cloud-first software solutions dominate due to scalability and reduced IT infrastructure burden. - Services (Fastest-Growing Segment)
Services include implementation, system integration, training, and managed support. As large health systems adopt enterprise CRM systems, demand for integration services with EHR, billing, and HIE networks is accelerating.
- Cloud-Based (Dominant & Fastest-Growing)
Cloud-based CRM systems account for more than 68% of market share in 2025. Providers favor SaaS models due to scalability, remote accessibility, lower upfront capital costs, and regulatory-compliant hosting. - On-Premise
On-premise deployments remain relevant for large academic medical centers and defense-linked healthcare institutions prioritizing internal data governance.
Segmentation By Application
- Patient Engagement & Communication (Dominant)
Includes appointment reminders, follow-up messaging, telehealth reminders, preventive care alerts, and digital front-door integration. High adoption among multi-specialty hospital networks. - Care Coordination
Supports referral tracking, discharge follow-ups, chronic care programs, and population segmentation. Growth driven by CMS quality benchmarks. - Marketing & Campaign Management
Hospitals use CRM for targeted service-line promotions such as cardiology, oncology, and orthopedics. Data-driven outreach improves conversion rates for elective procedures. - Revenue Cycle & Access Management
CRM-driven intake and eligibility workflows reduce denied claims and improve upfront collections. - Analytics & Reporting (Fastest-Growing)
Advanced dashboards provide patient lifetime value modeling and churn prediction insights.
- Hospitals & Health Systems (Dominant)
Large integrated delivery networks deploy enterprise CRM systems across inpatient and outpatient facilities. - Ambulatory Care Centers
High adoption for digital appointment management and patient retention strategies. - Specialty Clinics
Oncology, cardiology, and orthopedics clinics use CRM tools for referral and follow-up tracking. - Payers & Health Plans
Use CRM platforms for member engagement, enrollment retention, and wellness campaigns. - Life Sciences Organizations
Pharmaceutical firms deploy CRM solutions for patient support programs and specialty therapy adherence tracking.
West Region
The West accounted for the largest revenue share in 2025 due to strong digital health ecosystems. California alone represents more than 34% of regional revenue, driven by large IDNs such as Kaiser Permanente and Cedars-Sinai investing in enterprise engagement platforms.
Washington benefits from cloud innovation hubs and health-tech startups. Colorado and Arizona show steady CRM integration in rapidly expanding hospital networks.
States covered: California, Washington, Colorado, Arizona, Oregon, Nevada, Utah, New Mexico, Idaho, Montana, Wyoming, Alaska, Hawaii.
High concentration of venture-backed health technology firms and cloud infrastructure investment positions the West as the innovation epicenter.
Northeast Region
The Northeast demonstrates rapid adoption driven by academic medical centers and payer-driven quality incentives. New York and Massachusetts lead due to high hospital density and research-driven digital initiatives.
New Jersey and Pennsylvania show strong CRM adoption linked to population health management programs.
States covered: New York, Massachusetts, New Jersey, Pennsylvania, Connecticut, Maine, Vermont, New Hampshire, Rhode Island, Delaware.
South Region
The South is emerging as the fastest-growing region. Texas and Florida dominate due to expanding hospital networks and growing population inflow. Georgia, North Carolina, and Tennessee are investing in CRM modernization aligned with telehealth expansion.
States covered: Texas, Florida, Georgia, North Carolina, Tennessee, South Carolina, Alabama, Mississippi, Louisiana, Arkansas, Kentucky, Oklahoma, Virginia, Maryland, West Virginia.
Healthcare consolidation and digital front-door adoption are accelerating CRM implementation across the region.
Midwest Region
The Midwest shows steady growth driven by operational efficiency goals. Illinois and Ohio lead regional revenue due to large hospital systems. Minnesota and Michigan demonstrate strong CRM penetration aligned with value-based care programs.
States covered: Illinois, Ohio, Michigan, Minnesota, Indiana, Wisconsin, Missouri, Iowa, Kansas, Nebraska, North Dakota, South Dakota.
1. U.S. Healthcare CRM and Patient Relationship Management Market: Market Introduction & Context
1.1 Market Definition
1.2 Scope of the Study
1.3 Research Methodology
1.3.1 Primary Data Collection
1.3.2 Secondary Data Sourcing
1.3.3 External Industry Collaborations
1.3.4 In-House Research Databases
1.3.5 Analytical Frameworks & Forecasting Models
1.3.6 Data Validation and Final Report Publishing
1.4 Key Assumptions
1.5 Market Ecosystem Overview
1.6 Stakeholder Analysis
1.6.1 CRM Software Vendors
1.6.2 Cloud Infrastructure Providers
1.6.3 Hospitals & Health Systems
1.6.4 Ambulatory & Specialty Clinics
1.6.5 Payers & Health Plans
1.6.6 Life Sciences Organizations
1.6.7 IT Integrators & Consulting Firms
What this section provides: Establishes market scope, methodology, ecosystem participants, validation models, and foundational assumptions.
2. U.S. Healthcare CRM and Patient Relationship Management Market: Executive Summary
2.1 Key Insights & Market Snapshot (2025)
2.2 Market Size & Forecast Overview (2026–2035)
2.3 Analyst Viewpoint
2.4 Market Attractiveness Index
What this section provides: Highlights market valuation, CAGR outlook, strategic growth areas, and investment attractiveness.
3. U.S. Healthcare CRM and Patient Relationship Management Market: Market Dynamics & Outlook
3.1 Drivers and Their Impact Analysis
3.1.1 Rising Healthcare Consumerism
3.1.2 Shift Toward Value-Based Care
3.1.3 Revenue Cycle Optimization Demand
3.1.4 Digital Front Door Expansion
3.1.5 Multi-State Health System Consolidation
3.2 Restraints and Their Impact Analysis
3.2.1 Integration Complexity with EHR Systems
3.2.2 Data Privacy & HIPAA Compliance Concerns
3.2.3 Budget Constraints in Rural Hospitals
3.3 Opportunities and Their Impact Analysis
3.3.1 AI-Driven Patient Segmentation
3.3.2 Predictive Analytics for Patient Retention
3.3.3 Omnichannel Healthcare Engagement Platforms
3.4 Patent & Innovation Analysis (2020–2025)
What this section provides: Evaluates market accelerators, constraints, emerging innovations, and long-term growth levers.
4. U.S. Healthcare CRM and Patient Relationship Management Market: Market Environment & Industry Analysis
4.1 PESTEL Analysis
4.1.1 Political
4.1.2 Economic
4.1.3 Social
4.1.4 Technological
4.1.5 Environmental
4.1.6 Legal
4.2 Porter’s Five Forces Analysis
4.2.1 Threat of New Entrants
4.2.2 Bargaining Power of Buyers
4.2.3 Bargaining Power of Suppliers
4.2.4 Substitution Risk
4.2.5 Competitive Rivalry
4.3 Pricing Trend Analysis (2024–2030)
4.4 Value Chain & Supply Chain Analysis
4.5 Impact of Digitalization
4.6 Application & Innovation Landscape
4.7 Regulatory Framework Analysis
4.8 Government Initiatives
4.9 Impact of Escalating Geopolitical Tensions
What this section provides: Offers macroeconomic, regulatory, competitive, and structural industry evaluation.
5. U.S. Healthcare CRM and Patient Relationship Management Market – By Component
5.1 Overview
5.2 Segment Share Analysis, By Component, 2025 & 2035 (%)
5.2.1 Software
5.2.1.1 Enterprise CRM Suites
5.2.1.2 Marketing Automation Modules
5.2.1.3 Patient Engagement Platforms
5.2.1.4 Analytics & Reporting Modules
5.2.2 Services
5.2.2.1 Implementation & Integration
5.2.2.2 Managed Services
5.2.2.3 Training & Support
What this section provides: Revenue breakdown and projected growth comparison across software and services.
6. U.S. Healthcare CRM and Patient Relationship Management Market – By Deployment Mode
6.1 Overview
6.2 Segment Share Analysis, By Deployment Mode, 2025 & 2035 (%)
6.2.1 Cloud-Based
6.2.1.1 Public Cloud
6.2.1.2 Private Cloud
6.2.1.3 Hybrid Cloud
6.2.2 On-Premise
6.2.2.1 Large Academic Medical Centers
6.2.2.2 Government & Defense Healthcare Facilities
What this section provides: Deployment preference analysis reflecting scalability and security needs.
7. U.S. Healthcare CRM and Patient Relationship Management Market – By Application
7.1 Overview
7.2 Segment Share Analysis, By Application, 2025 & 2035 (%)
7.2.1 Patient Engagement & Communication
7.2.1.1 Appointment Reminders
7.2.1.2 Telehealth Follow-Ups
7.2.1.3 Preventive Care Campaigns
7.2.2 Care Coordination & Referral Management
7.2.2.1 Discharge Management
7.2.2.2 Chronic Care Programs
7.2.3 Marketing & Campaign Automation
7.2.3.1 Service Line Marketing
7.2.3.2 Community Outreach
7.2.4 Revenue Cycle & Patient Access Management
7.2.4.1 Pre-Registration
7.2.4.2 Eligibility Verification
7.2.5 Analytics & Reporting
7.2.5.1 Patient Lifetime Value Modeling
7.2.5.2 No-Show Prediction Analytics
What this section provides: Application-level insight into operational and revenue impact areas.
8. U.S. Healthcare CRM and Patient Relationship Management Market – By End-User
8.1 Overview
8.2 Segment Share Analysis, By End-User, 2025 & 2035 (%)
8.2.1 Hospitals & Health Systems
8.2.2 Ambulatory Care Centers
8.2.3 Specialty Clinics
8.2.4 Payers & Health Plans
8.2.5 Life Sciences & Pharmaceutical Companies
What this section provides: Identifies procurement trends and CRM demand patterns across user groups.
9. U.S. Healthcare CRM and Patient Relationship Management Market – By Geography
9.1 Introduction
9.2 Segment Share Analysis, By Geography, 2025 & 2035 (%)
9.3 West Region
9.3.1 Regional Overview & Trends
9.3.2 West Region Market Size & Forecast (2025–2035)
9.3.3 West Region Market Size, By Component
9.3.4 West Region Market Size, By Deployment Mode
9.3.5 West Region Market Size, By Application
9.3.6 West Region Market Size, By End-User
9.3.7 State-Level Analysis
9.3.7.1 California
9.3.7.2 Washington
9.3.7.3 Colorado
9.3.7.4 Arizona
9.3.7.5 Oregon
9.3.7.6 Nevada
9.3.7.7 Utah
9.3.7.8 New Mexico
9.3.7.9 Idaho
9.3.7.10 Montana
9.3.7.11 Wyoming
9.3.7.12 Alaska
9.3.7.13 Hawaii
9.4 Northeast Region
9.4.1 Regional Overview & Trends
9.4.2 Market Size & Forecast (2025–2035)
9.4.3 State-Level Analysis
9.4.3.1 New York
9.4.3.2 Massachusetts
9.4.3.3 New Jersey
9.4.3.4 Pennsylvania
9.4.3.5 Connecticut
9.4.3.6 Maine
9.4.3.7 Vermont
9.4.3.8 New Hampshire
9.4.3.9 Rhode Island
9.4.3.10 Delaware
9.5 South Region
9.5.1 Regional Overview & Trends
9.5.2 Market Size & Forecast (2025–2035)
9.5.3 State-Level Analysis
9.5.3.1 Texas
9.5.3.2 Florida
9.5.3.3 Georgia
9.5.3.4 North Carolina
9.5.3.5 Tennessee
9.5.3.6 South Carolina
9.5.3.7 Alabama
9.5.3.8 Mississippi
9.5.3.9 Louisiana
9.5.3.10 Arkansas
9.5.3.11 Kentucky
9.5.3.12 Oklahoma
9.5.3.13 Virginia
9.5.3.14 Maryland
9.5.3.15 West Virginia
9.6 Midwest Region
9.6.1 Regional Overview & Trends
9.6.2 Market Size & Forecast (2025–2035)
9.6.3 State-Level Analysis
9.6.3.1 Illinois
9.6.3.2 Ohio
9.6.3.3 Michigan
9.6.3.4 Minnesota
9.6.3.5 Indiana
9.6.3.6 Wisconsin
9.6.3.7 Missouri
9.6.3.8 Iowa
9.6.3.9 Kansas
9.6.3.10 Nebraska
9.6.3.11 North Dakota
9.6.3.12 South Dakota
What this section provides: Comprehensive regional and state-level forecasting, adoption intensity mapping, and digital maturity assessment.
10. U.S. Healthcare CRM and Patient Relationship Management Market: Competitive Landscape & Company Profiles
10.1 Market Share Analysis (2025)
10.2 Company Positioning Matrix
10.3 Company Profiles
10.3.1 Salesforce Health Cloud
10.3.2 Microsoft Dynamics 365 Healthcare
10.3.3 Oracle Health
10.3.4 Epic Systems
10.3.5 SAP Customer Experience
10.3.6 IBM
10.3.7 Twilio Health
10.3.8 Luma Health
10.3.9 Phreesia
10.3.10 Kyruus Health
10.3.11 Zoho Healthcare CRM
10.3.12 HubSpot Healthcare Solutions
10.3.13 Healthgrades
10.3.14 NICE Systems
10.3.15 Accenture Healthcare CRM
10.3.16 Cognizant Healthcare CRM Services
10.3.17 Veradigm
10.3.18 Stericycle Communication Solutions
10.3.19 Influence Health
10.3.20 Solutionreach
What this section provides: Competitive benchmarking, strategic positioning, and vendor landscape evaluation.
11. U.S. Healthcare CRM and Patient Relationship Management Market: Future Market Outlook (2026–2035)
11.1 Scenario Analysis
11.1.1 Optimistic Scenario
11.1.2 Realistic Scenario
11.1.3 Conservative Scenario
11.2 Disruptive Technologies Impact
11.3 Emerging Business Models
11.4 Investment & M&A Outlook
What this section provides: Forward-looking projections and strategic market evolution assessment.
12. U.S. Healthcare CRM and Patient Relationship Management Market: Strategic Recommendations
12.1 Recommendations for Vendors
12.2 Recommendations for Health Systems
12.3 Recommendations for Investors
What this section provides: Actionable strategic guidance for stakeholders.
13. U.S. Healthcare CRM and Patient Relationship Management Market: Disclaimer
13.1 Legal Notice
13.2 Limitation of Liability
What this section provides: Legal boundaries and usage policies governing the report.
List of Tables
TABLE 1: List of Data Sources
TABLE 2: Market Drivers; Impact Analysis
TABLE 3: Market Restraints; Impact Analysis
TABLE 4: U.S. Healthcare CRM and Patient Relationship Management Market: Component Snapshot (2025)
TABLE 5: Segment Dashboard; Definition and Scope, by Component
TABLE 6: U.S. Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 7: U.S. Healthcare CRM and Patient Relationship Management Market: Deployment Mode Snapshot (2025)
TABLE 8: Segment Dashboard; Definition and Scope, by Deployment Mode
TABLE 9: U.S. Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 10: U.S. Healthcare CRM and Patient Relationship Management Market: Application Snapshot (2025)
TABLE 11: Segment Dashboard; Definition and Scope, by Application
TABLE 12: U.S. Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 13: U.S. Healthcare CRM and Patient Relationship Management Market: End-User Snapshot (2025)
TABLE 14: Segment Dashboard; Definition and Scope, by End-User
TABLE 15: U.S. Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 16: U.S. Healthcare CRM and Patient Relationship Management Market: Regional Snapshot (2025)
TABLE 17: Segment Dashboard; Definition and Scope, by Region
TABLE 18: U.S. Healthcare CRM and Patient Relationship Management Market, by Region, 2022–2035 (USD Million)
TABLE 19: California Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 20: California Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 21: California Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 22: California Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 23: Washington Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 24: Washington Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 25: Washington Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 26: Washington Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 27: Colorado Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 28: Colorado Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 29: Colorado Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 30: Colorado Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 31: Arizona Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 32: Arizona Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 33: Arizona Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 34: Arizona Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 35: Oregon Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 36: Oregon Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 37: Oregon Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 38: Oregon Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 39: West – Others Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 40: West – Others Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 41: West – Others Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 42: West – Others Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
(Nevada, Utah, New Mexico, Idaho, Montana, Wyoming, Alaska, Hawaii)
TABLE 43: New York Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 44: New York Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 45: New York Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 46: New York Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 47: Massachusetts Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 48: Massachusetts Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 49: Massachusetts Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 50: Massachusetts Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 51: New Jersey Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 52: New Jersey Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 53: New Jersey Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 54: New Jersey Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 55: Pennsylvania Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 56: Pennsylvania Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 57: Pennsylvania Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 58: Pennsylvania Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 59: Connecticut Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 60: Connecticut Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 61: Connecticut Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 62: Connecticut Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 63: Northeast – Others Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 64: Northeast – Others Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 65: Northeast – Others Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 66: Northeast – Others Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
(Maine, Vermont, New Hampshire, Rhode Island, Delaware)
TABLE 67: Texas Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 68: Texas Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 69: Texas Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 70: Texas Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 71: Florida Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 72: Florida Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 73: Florida Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 74: Florida Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 75: Georgia Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 76: Georgia Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 77: Georgia Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 78: Georgia Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 79: North Carolina Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 80: North Carolina Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 81: North Carolina Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 82: North Carolina Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 83: Tennessee Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 84: Tennessee Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 85: Tennessee Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 86: Tennessee Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 87: South Carolina Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 88: South Carolina Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 89: South Carolina Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 90: South Carolina Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 91: Alabama Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 92: Alabama Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 93: Alabama Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 94: Alabama Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 95: South – Others Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 96: South – Others Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 97: South – Others Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 98: South – Others Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
(Mississippi, Louisiana, Arkansas, Kentucky, Oklahoma, Virginia, Maryland, West Virginia)
TABLE 99: Illinois Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 100: Illinois Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 101: Illinois Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 102: Illinois Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 103: Ohio Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 104: Ohio Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 105: Ohio Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 106: Ohio Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 107: Michigan Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 108: Michigan Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 109: Michigan Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 110: Michigan Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 111: Minnesota Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 112: Minnesota Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 113: Minnesota Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 114: Minnesota Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 115: Indiana Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 116: Indiana Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 117: Indiana Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 118: Indiana Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 119: Wisconsin Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 120: Wisconsin Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 121: Wisconsin Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 122: Wisconsin Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 123: Missouri Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 124: Missouri Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 125: Missouri Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 126: Missouri Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
TABLE 127: Midwest – Others Healthcare CRM and Patient Relationship Management Market, by Component, 2022–2035 (USD Million)
TABLE 128: Midwest – Others Healthcare CRM and Patient Relationship Management Market, by Deployment Mode, 2022–2035 (USD Million)
TABLE 129: Midwest – Others Healthcare CRM and Patient Relationship Management Market, by Application, 2022–2035 (USD Million)
TABLE 130: Midwest – Others Healthcare CRM and Patient Relationship Management Market, by End-User, 2022–2035 (USD Million)
(Iowa, Kansas, Nebraska, North Dakota, South Dakota)
List of Figures
FIGURE 1: U.S. Healthcare CRM and Patient Relationship Management Market Segmentation
FIGURE 2: Market Research Methodology
FIGURE 3: Value Chain Analysis
FIGURE 4: PESTLE Analysis
FIGURE 5: Porter’s Five Forces Analysis
FIGURE 6: Market Attractiveness Analysis
FIGURE 7: Market Dynamics
FIGURE 8: Innovation & Patent Landscape (2020–2025)
FIGURE 9: Competitive Landscape; Key Company Market Share Analysis, 2025
FIGURE 10: Component Segment Market Share Analysis, 2025 & 2035
FIGURE 11: Component Segment Market Size Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 12: Deployment Mode Segment Market Share Analysis, 2025 & 2035
FIGURE 13: Deployment Mode Segment Market Size Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 14: Application Segment Market Share Analysis, 2025 & 2035
FIGURE 15: Application Segment Market Size Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 16: End-User Segment Market Share Analysis, 2025 & 2035
FIGURE 17: End-User Segment Market Size Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 18: Regional Segment Market Share Analysis, 2025 & 2035
FIGURE 19: Regional Segment Market Size Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 20: West Region U.S. Healthcare CRM and Patient Relationship Management Market Share and Leading Players, 2025
FIGURE 21: Northeast Region U.S. Healthcare CRM and Patient Relationship Management Market Share and Leading Players, 2025
FIGURE 22: South Region U.S. Healthcare CRM and Patient Relationship Management Market Share and Leading Players, 2025
FIGURE 23: Midwest Region U.S. Healthcare CRM and Patient Relationship Management Market Share and Leading Players, 2025
FIGURE 24: West Region Market Share Analysis by State, 2025
FIGURE 25: California Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 26: Washington Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 27: Colorado Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 28: Arizona Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 29: Oregon Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 30: Others (West Region) Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 31: South Region Market Share Analysis by State, 2025
FIGURE 32: Texas Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 33: Florida Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 34: Georgia Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 35: North Carolina Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 36: Tennessee Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 37: South Carolina Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 38: Alabama Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 39: Others (South Region) Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 40: Midwest Region Market Share Analysis by State, 2025
FIGURE 41: Illinois Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 42: Ohio Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 43: Michigan Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 44: Minnesota Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 45: Indiana Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 46: Wisconsin Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 47: Missouri Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 48: Others (Midwest Region) Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 49: Northeast Region Market Share Analysis by State, 2025
FIGURE 50: New York Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 51: Massachusetts Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 52: New Jersey Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 53: Pennsylvania Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 54: Connecticut Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
FIGURE 55: Others (Northeast Region) Healthcare CRM and Patient Relationship Management Market Size, Forecast and Trend Analysis, 2025–2035 (USD Million)
